FAQ's

Frequently Asked Questions (FAQs)

Welcome to El Luxury Plug’s FAQ page! Below are answers to some common questions about our store, policies, and services.

1. What products do you sell?

We offer high-quality clothing and footwear, specializing in luxury and trendy styles.

2. Do you offer returns or refunds?

No, all sales are final. We do not accept returns, exchanges, or provide refunds. Please ensure you select the correct size and product before completing your purchase.

3. What happens if my package is lost, stolen, or damaged?

Once your order has been shipped, El Luxury Plug is no longer responsible for it. Any shipping-related issues should be addressed directly with the shipping carrier using your tracking information.

4. How long does order processing take?

Orders are processed within 1-3 business days after payment confirmation. You will receive an email with tracking information once your order has shipped.

5. Do you offer international shipping?

Yes, we ship to select countries. Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.

6. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use this to track your package through the shipping carrier’s website.

7. What payment methods do you accept?

We accept all major credit cards and other secure payment methods available at checkout.

8. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately at elluxuryplug@gmail.com. Once an order is processed or shipped, we cannot make any changes.

9. How can I contact you?

For any inquiries, please email us at:
📧 elluxuryplug@gmail.com

Thank you for shopping with El Luxury Plug! 🚀